Read the WhatsApp replies that could not be placed on one patient's chart, and file each one to the patient it is about, or set it aside when it is not about a patient.
A WhatsApp chat is with a phone number, and a family often shares one. When a reply from a shared number does not answer a message about one person, and the clinic has recently written to that number about more than one member of the family, nothing says whose it is. Rather than guess, the reply is kept here, on no chart. A reply from a number nobody on file has waits here too: it may be a new patient, or a relative writing from their own phone.
The reply that has waited longest is at the top. Each one shows the last four digits of the number it came from, the clinic number it was sent to, when, the name the sender chose on WhatsApp (which is not proof of who they are), and why it could not be placed.
For a shared number, the patients registered at it are listed under the reply and offered first when you file it. You can also search for anybody else.
A reply that may be about a patient whose chart you cannot open is listed without its words, and you cannot file it or set it aside. Somebody who can open every chart at that number has to.
A photo, voice note or document the sender attached opens with Open, when the file was kept. Files from WhatsApp are not checked for viruses.